At Ursula Gizmos, we are committed to providing a smooth and efficient shipping experience. Please review our shipping policy below for more details on how we handle your orders.
1. Order Processing Time
- All orders are typically processed within 3-4 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Please note that processing times may vary based on product availability, order volume, or other unforeseen circumstances.
2. Shipping Methods and Delivery Times
We offer a variety of shipping methods based on your location. Estimated delivery times are as follows:
- Standard Shipping: Estimated delivery within 3-4 business days.
- Expedited Shipping: Estimated delivery within 3-4 business days (available for an additional charge).
Delivery times may vary depending on your shipping address, customs clearance (for international orders), and the carrier. Please note that we do not guarantee exact delivery dates, but we strive to ensure timely delivery.
3. Shipping Rates
Shipping rates are calculated based on the weight of your order and the destination address. The total shipping cost will be displayed during checkout before you complete your purchase.
4. International Shipping
- Ursula Gizmos ships worldwide. International shipping fees will be calculated at checkout based on your shipping address.
- Please be aware that international orders may be subject to customs duties, taxes, and fees upon arrival in your country. These charges are the responsibility of the customer.
For any questions regarding international shipping, please contact our customer service team.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery. You can track your order using the provided tracking number on the carrier’s website.
6. Shipping Delays
While we strive to ensure timely delivery, we cannot be held responsible for delays caused by external factors such as weather conditions, carrier issues, customs delays, or other circumstances beyond our control.
7. Address Accuracy
Please ensure that your shipping address is accurate and complete at the time of checkout. Ursula Gizmos is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
8. Lost or Damaged Items
If your package is lost or damaged during transit, please contact our customer service team immediately. We will assist you in resolving the issue with the carrier, and we may issue a replacement or refund based on the situation.
9. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us at [email protected]