At Ursula Gizmos, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may return it under the following conditions:
1. Eligibility for Returns
- Returns must be initiated within 7 days from the date of delivery.
- The product must be unused, undamaged, and in its original packaging with all accessories and tags intact.
- The return request must be approved before sending the item back.
2. Non-Returnable Items
Certain products cannot be returned, including:
- Used, damaged, or missing parts products.
- Items that were not purchased directly from Ursula Gizmos.
- Personalized or custom-made items.
- Items sold under special clearance or final sale promotions.
3. How to Initiate a Return
- To start the return process, contact our support team at [email protected] with your order number, product details, and reason for return.
- Our team will verify your request and provide return instructions, including the return address.
- Returns without prior approval will not be accepted.
4. Return Shipping
- Customers are responsible for the return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable courier service to return products, as we cannot be responsible for lost return shipments.
- If the product is damaged upon return due to poor packaging, it may not be eligible for a refund.
Refund Policy
At Ursula Gizmos, we offer refunds for eligible returns, following the conditions below:
1. Refund Eligibility
- Refunds are only issued in cash (we do not process refunds to bank accounts, credit cards, or any electronic payment method).
- Once we receive and inspect the returned product, we will notify you about your refund status.
- If approved, the refund will be sent to your registered address in the form of cash within 5-7 business days.
2. Refund Process
- Once we receive the returned item and confirm that it meets the return conditions, we will process your refund.
- Refunds are provided only in cash and will be delivered by our courier partner.
- Customers must provide a valid address to receive the cash refund.
3. Refunds for Defective or Incorrect Items
- If you receive a defective, damaged, or incorrect product, please notify us at [email protected] within 48 hours of delivery.
- We may request images or videos of the defective product to verify the issue.
- If approved, we will arrange a return pickup, and you will receive a full refund in cash once we receive the item.
4. Processing Time
- Refunds may take 5-7 business days to complete, depending on the return location and courier processing time.
- If your refund is delayed, please contact [email protected] with your order details for an update.
5. No Exchange Policy
- We do not offer product exchanges. Customers who wish to purchase a different item must return the original product (if eligible) and place a new order.
Contact Us
For any inquiries regarding shipping, returns, or refunds, please contact us:
📧 Email: [email protected]